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Hello, I'm

Naresh

Typing Animation with Sticky Prefix

I’m

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About Me

I am a versatile IT Administrator and Support Technician with a strong passion for technology and creativity. With 10+ years of experience, I excel at managing IT infrastructure, providing expert technical support, and ensuring smooth, secure operations. Alongside my core IT skills, I’m also skilled in web development, illustration, and graphic designing—bringing a unique blend of technical expertise and creative vision to every project.

Known for my problem-solving approach and attention to detail, I thrive in dynamic environments where I can contribute both as a tech troubleshooter and a creative designer. Whether optimizing networks, developing engaging websites, or crafting eye-catching visuals, I’m committed to delivering solutions that enhance productivity and inspire users. Always eager to learn and grow, I combine innovation with practical know-how to support teams and drive success across technical and creative domains.

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Experience

Ceylon Asia Tours, Sri Lanka.

Senior IT Administration & Design Specialist

  • Manage user accounts, permissions, and passwords in systems like Active Directory.
  • Monitor network performance and troubleshoot connectivity issues

    (Onsite | Remotely)

  • Update and patch systems to maintain security and software stability.
  • Manage firewalls, antivirus software, and other cybersecurity measures.
  • Design, develop, and maintain responsive websites using HTML, CSS, JavaScript, and CMS platforms (e.g., WordPress, Joomla).
  • Create visually appealing user interfaces and ensure consistent branding across all digital platforms.
  • Perform regular website updates, backups, and troubleshooting.
  • Use tools like Adobe XD, Figma, Photoshop, and Illustrator for professional graphic and web design.

Apex Systems, Glen Allen, Virginia.

Remote Helpdesk Support Analyst ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ (100% Remote)

  • Answering calls and chats from team members, assisting them with problems, entering problems into the help desk ticketing system, and escalating all critical issues.
  • Handling password reset requests and responding to email promptly.

Room to Read

IT Support & Documentation Assistant

  • Supporting our clients both onsite & Remotely to resolve IT administration issues finding solutions.
  • Troubleshooting & Maintaining Client machines /Printers /Phones & other Hardware /Network devices.
  • Troubleshooting & Resolving Local Area Network & Wireless Network.
  • Documenting and Technical Writing Logging issues Resolving.

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PROFESSIONAL QUALIFICATIONS

WinSYS NETWORKS (Pvt) Ltd, Sri Lanka.

Jan 2013 - Feb 2014

CISCO CERTIFICATION CISCO CERTIFIED NETWORK ASSOCIATE (CCNA)

IDM Computer Studies (Pvt) Ltd, Sri Lanka.

Sept 2011 - July 2014

PEARSON (UK) BTEC LEVEL 5 HIGHER NATIONAL DIPLOMA (HND) in Computer and Network Technology.

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Education

General Certificate of Education Advanced Level Examination Sri lanka.

The GCE Advanced Level is a national examination in Sri Lanka, typically taken after completing secondary education. It serves as a university entrance qualification and assesses advanced knowledge in chosen subject streams such as Science, Commerce, or Arts. Successfully passing the A/L demonstrates strong academic abilities and critical thinking skills.

2008-2010

General Certificate of Education Ordinary Level Examination Sri lanka.

The GCE Ordinary Level is a national examination in Sri Lanka, usually taken after completing junior secondary education. It evaluates core academic subjects and is a key qualification for further education or vocational pathways. Successfully passing the O/L demonstrates a solid foundation of knowledge and skills.

2005-2007

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Skills

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